Frequently Asked Questions

When will IES hold insurance classes again?
IES does plan to offer insurance classes again. Currently, we do not believe that it is safe to return to a closed environment during the epidemic. We are extremely excited to go back in the classroom. As soon as we have confidence in the safety of our students and instructors, we will post the schedule on the website.
What is a webinar?
A webinar is a live class that is taught by an instructor on the computer using the platform Zoom. Students can actively participate and listen to a class being taught “real time” just like they would in a live class. The quizzes and finals will be available online. Students need to have access to a computer, laptop, Apple products or Smartphone. Daily attendance is required.
How do I enroll?
Insurance candidates and/or the agent can register for a program with a click of a button. All registrations are completed online. Until further notice we will not be accepting checks by mail or faxes.
What is the refund policy?
Webinar program: 
Once the study manual (book) has left the office (one week before class starts), the program is non-refundable and non-transferrable.
Online Video program: 
Once the program is purchased, the program is non-refundable and non-transferrable.
Book Only program: 
Once the study manual (book) has left the office, the program is non-refundable and non-transferrable.
Which credit cards do you take?
IES accepts Mastercard, Visa and Discover.
What are the North Carolina Department of Insurance requirements?
On the homepage of the website please view “State Exam Information.”
What prelicensing insurance classes do we offer?
IES offer the following insurance classes, Life, Accident & Health, Property, Casualty, Personal Lines, Adjusters and Medicare Supplement & Long Term Care. Although we offer the Adjuster’s class there is not a prelicense requirement.
Are weekend or night classes offered?
We do not offer weekend nor night classes; however, we offer two programs that would the student to complete the prelicensing requirements online. We offer webinars and the online video prelicensing insurance courses.
What is the online video prelicense class (OVPC)?
The OVPC is different than the webinar. This program allows the student to meet the prelicense insurance requirement by watching a pre-recorded video online. Students have the flexibility to come in and out the program according to their schedule. The program is available for sixty days and includes a PDF study manual, unlimited access to quizzes, unlimited access to the videos and the final.
What happens if a student fails the webinar OVPC class final?
Students who are unsuccessful on the first attempt on a prelicense program will have four additional attempts to re-take the final. After the fifth attempt, students are required to re-enroll in the program. Testing is offered on Tuesday and Thursday at 1:00 pm and advance notice is required via email. After the first attempt we strongly recommend students take the Insurance Class Assistance Program (ICAP) to strengthen their test scores. A passing score is 60%.
What is ICAP?
The ICAP is a supplemental insurance program to assist students who need additional help in passing the prelicensing or state exam. It is a test bank of questions specifically written by instructors considered to be experts in the study of insurance from North Carolina. Our instructors each have over 25 years of experience of teaching insurance classes.
What happens if a student gets sick or misses time from class?
Students will be allowed to change the enrollment to another date with the same class and program at no additional cost. Email Marie ([email protected]) and she will send a new confirmation. This option is available to students for a maximum of six months from the original enrollment. After six months, students must register for the class again and pay the full tuition.

What happens if a student does not pass the prelicense final?
Students who are unsuccessful on the prelicense final will have an additional four attempts. After the fifth unsuccessful attempt, the student will need to re-enroll in the program. This is the policy for all prelicensing programs.
What happens if a student does not pass the state exam on the first attempt?
Students who are unsuccessful on the state exam will have four additional attempts before they will have to re-enroll in another prelicense insurance class. This is mandated by the N.C. Statutes and Regulations. Students will get a 50% discount if they re-enroll within six months of their first enrollment. Also, we strongly recommend the ICAP program.
How long are the Correspondence programs available?
There are two Correspondence programs, the Book Only (BO) program and the Online Video Prelicensing Class (OVPC) program. The BO program includes three parts, the book, quizzes and final. The book and quizzes will be mailed to the student and the final will be completed online. Students have access to this program for six months. The OVPC program includes four parts, the book in a PDF form, online quizzes, pre-recorded videos, and an online final. This program is available to students for 60 days. There are no extensions available in either program and they are non-refundable, non-transferrable and non-interchangeable.
Can a student switch from the Correspondence to the Webinar program or vice versa?
The insurance programs are non-interchangeable. Once a student enrolls in either of the Correspondence programs, they become non-refundable, non-transferrable and non-interchangeable.
How old does a student have to be to get an insurance license and do they have to have a high school diploma/GED?
Students seeking to get their insurance license must be 18 years or older. They do not need to have a GED, high school diploma or college credits.
Is the state exam offered in Spanish?
At this time, the state exam is only offered in English.
Can an insurance agent also get an adjuster license?
No, a candidate cannot hold both an Property & Casualty agent’s and adjuster’s license simultaneously. For the insurance agent to become an adjuster, the agent must surrender the agent’s license to NCDOI and pay a fee. The same is true for the adjuster, if the adjuster wants to be an insurance agent then the adjuster must surrender to NCDOI the adjuster’s license and pay a fee. An adjuster can have a Life license.