Frequently Asked Questions
When will IES hold in-person insurance classes again?Currently, we do not have in-person classes scheduled; however, we are extremely excited to
go back in the classroom. If that decision changes we will post the schedule immediately on the website.
What types of insurance programs does IES offer?We offer two insurance programs, a Zoom program and Online Video Program (OVP).
What is the Zoom (live instructor) program?
This program is a live class that is taught by an instructor
on the computer using the platform Zoom. Students can actively participate and
listen to a class being taught “real time” just like they would in a live
class. The quizzes and final are available online. Students need to have
access to a computer, laptop, Apple products or Smartphone. Daily attendance is
required.
What is the Online Video (pre-recorded) Program (OVP)?
The OVP program is for students who want to work at their own pace or who work a full time job and cannot attend the Zoom class. This program meets the prelicense insurance requirement by watching a pre-recorded video class online. The program is available for sixty days and includes a printable PDF study manual, unlimited access to quizzes, unlimited access to the videos and the final.
What types of insurance programs does IES offer?
This program is a live class that is taught by an instructor on the computer using the platform Zoom. Students can actively participate and listen to a class being taught “real time” just like they would in a live class. The quizzes and final are available online. Students need to have access to a computer, laptop, Apple products or Smartphone. Daily attendance is required.
The OVP program is for students who want to work at their own pace or who work a full time job and cannot attend the Zoom class. This program meets the prelicense insurance requirement by watching a pre-recorded video class online. The program is available for sixty days and includes a printable PDF study manual, unlimited access to quizzes, unlimited access to the videos and the final.
What if I have questions about the material while studying the OVP?IES has on-call instructors available to assist our OVP students. They are available during the day, evenings, weekends and even holidays. There is a dedicated email address at the bottom of the Prologue page in the portal.
Our students are NOT studying this program ALONE, we are here to help you.
Can a student switch from the OVP to the Zoom program or vice versa?
The insurance programs are non-interchangeable. Once a student enrolls in either of the OVP program, it becomes non-refundable, non-transferrable and non-interchangeable.
Insurance candidates and/or the agents can register for a
program with a click of a button. OVP and Zoom classes can be completed online with a credit card. In addition, we are accepting checks by mail but only for the Zoom classes. Returned check fee and admin costs are $45 total, no exceptions.
What is the refund policy?Webinar program: Once the study manual (book) has been sent by FEDEX, the program is non-refundable and non-transferrable.
Online Video program (OVP): Once the program is purchased, the program is non-refundable and non-transferrable. Which credit cards do you take?
IES accepts Mastercard, Visa and Discover.
Does IES accept checks?Yes, we accept personal or company checks for the Zoom classes only along with the registration form. Checks must be received in the office the Thursday prior to class.
In the unlikely event of a returned check or closed account, there is an administrative cost of $45.
On the homepage of the website please view “State Exam
Information.”
Which prelicensing insurance classes are offered at IES?
IES offer the following insurance classes, Life, Accident
& Health, Property, Casualty, Personal Lines, Adjusters and Medicare
Supplement & Long Term Care. Although we offer the Adjuster’s class there
is not a prelicense requirement.
Are weekend or night classes offered?
We do not offer weekend nor night classes; however, the OVP is an excellent option for students who want to see a live class being taught online and at their own pace. This program is available for 60 days.
Is there a limit on how many times the prelicensing final exam can be taken?
Yes, students have five attempts to take and pass the prelicensing final exams before the program expires. The program expires either 60 days from the start of class or the student passes the final, whichever comes first. After
the fifth attempt or the program expires, students are required to re-enroll in the program and pay the tuition.
Re-testing for each of the Zoom finals is offered on Tuesday and Thursday at 1:00 pm (within the 60 days). Only one test will be made available on the re- test day, students decide which final. A minimum of one day advance notice is required. After the first attempt we strongly recommend students consider the Insurance
Class Assistance Program (ICAP) to strengthen their test scores. A passing
score for the final exam is 60%.
What is the ICAP/ReCAP programs?These programs were exclusively created to compliment the IES insurance classes, it emulates the way that the NCDOI Candidate Guide Outline is presented. The ICAP is a test bank of questions specifically designed to assist students to understand the insurance material. At the end of each final exam, students will be informed which areas they are weakest in. Then the student can work on this program and strengthen their knowledge in that particular subject. The same is true with the ReCAP program. This program is a recording of the specific sections which will help expand the student's knowledge through video presentation. There is a nominal cost for each program.
Our Strategy Consultant is an important position at IES, she assists students in creating a strategy for success for the prelicensing and/or state exams. During the journey to pass the prelicensing and/or the state exam students sometimes need assistance to plow through its nuances. Our Strategy Consultant is that person and there is no cost for the service to IES students. What happens if a student gets sick or misses time from class?
Students will be allowed to change the enrollment to another date with the same class and program at no additional cost, no transfers. Email Marie ([email protected]) and she will send a new confirmation. This option is available to students for a maximum of sixty days from the original enrollment. After sixty days, students must register for the class again and pay the full tuition.
Students who are unsuccessful on the state exam will have
four additional attempts before they will have to re-enroll in another
prelicense insurance class and pay the tuition. This is mandated by N.C.D.O.I. and N.C. Statutes. We have several tools available,1. Consult our Strategy Consultant,2. Review the Score Report and consider the ICAP program, and/or,3. Review the Score Report and consider the ReCAP program.
There are many programs available on web search engines; however, our program is specific to N.C. and that matters.
How long are the Correspondence programs available?
The OVP is considered a Correspondence program. The OVP program includes four parts,
the book in a PDF form, online quizzes, pre-recorded videos, and an online
final. This program is available for 60 days or upon completion of the final whichever comes first. There are no extensions
available, they are non-refundable, non-transferrable and
non-interchangeable. How old does a student have to be to get an insurance
license and do they have to have a high school diploma/GED?
Students seeking to get their insurance license must be
18 years or older. They do not need to have a GED, high school diploma nor college
credits.
Is the state exam offered in Spanish?
At this time, the state exam is only offered in English.
Can an insurance agent also get an Adjuster's license?
Yes, as of July 2024 a candidate can hold both a Property &
Casualty agent’s (which includes Personal Lines) and Adjuster’s license simultaneously. For the insurance agent
to become an adjuster, the agent must take Adjuster's insurance state exam, there is no prelicensing requirement. If the Adjuster wants to be
an insurance agent, then the Adjuster must take the insurance prelicensing class then take and pass the state exam. NCDOI requires the prelicensing insurance class for the agent's license.
Who do I speak with if I have additional questions?Call or email Marie919-859-2104Office hours: 8:30-4:00 Monday through Friday
The insurance programs are non-interchangeable. Once a student enrolls in either of the OVP program, it becomes non-refundable, non-transferrable and non-interchangeable.
Insurance candidates and/or the agents can register for a program with a click of a button. OVP and Zoom classes can be completed online with a credit card. In addition, we are accepting checks by mail but only for the Zoom classes. Returned check fee and admin costs are $45 total, no exceptions.
IES accepts Mastercard, Visa and Discover.
On the homepage of the website please view “State Exam Information.”
IES offer the following insurance classes, Life, Accident & Health, Property, Casualty, Personal Lines, Adjusters and Medicare Supplement & Long Term Care. Although we offer the Adjuster’s class there is not a prelicense requirement.
We do not offer weekend nor night classes; however, the OVP is an excellent option for students who want to see a live class being taught online and at their own pace. This program is available for 60 days.
Yes, students have five attempts to take and pass the prelicensing final exams before the program expires. The program expires either 60 days from the start of class or the student passes the final, whichever comes first. After the fifth attempt or the program expires, students are required to re-enroll in the program and pay the tuition.
Our Strategy Consultant is an important position at IES, she assists students in creating a strategy for success for the prelicensing and/or state exams. During the journey to pass the prelicensing and/or the state exam students sometimes need assistance to plow through its nuances. Our Strategy Consultant is that person and there is no cost for the service to IES students.
Students will be allowed to change the enrollment to another date with the same class and program at no additional cost, no transfers. Email Marie ([email protected]) and she will send a new confirmation. This option is available to students for a maximum of sixty days from the original enrollment. After sixty days, students must register for the class again and pay the full tuition.
Students who are unsuccessful on the state exam will have four additional attempts before they will have to re-enroll in another prelicense insurance class and pay the tuition. This is mandated by N.C.D.O.I. and N.C. Statutes. We have several tools available,
The OVP is considered a Correspondence program. The OVP program includes four parts, the book in a PDF form, online quizzes, pre-recorded videos, and an online final. This program is available for 60 days or upon completion of the final whichever comes first. There are no extensions available, they are non-refundable, non-transferrable and non-interchangeable.
Students seeking to get their insurance license must be 18 years or older. They do not need to have a GED, high school diploma nor college credits.
At this time, the state exam is only offered in English.
Yes, as of July 2024 a candidate can hold both a Property & Casualty agent’s (which includes Personal Lines) and Adjuster’s license simultaneously. For the insurance agent to become an adjuster, the agent must take Adjuster's insurance state exam, there is no prelicensing requirement. If the Adjuster wants to be an insurance agent, then the Adjuster must take the insurance prelicensing class then take and pass the state exam. NCDOI requires the prelicensing insurance class for the agent's license.